Refund policy

Our commitment
Every Spook Clothing piece is produced in limited runs. Please read this policy before you order. It explains what you are entitled to under Australian Consumer Law and how we handle faults, damage, and delivery issues.

Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, significantly different from its description, or unfit for its intended purpose, you are entitled to a repair, replacement, or refund. These rights cannot be excluded.

Fulfilment (not pre-order)
Orders ship approx. 1–2 weeks from the order date. Nothing in the current catalogue is on pre-order. Timeframes are estimates and can shift with production or carrier delays; we will notify you of any material change where we can.

Prices on spookclothing.com are in AUD.

Change of mind
We do not offer refunds, returns, or exchanges for change of mind, incorrect size selection, or delivery within our stated fulfilment window. Use the size chart on the product page before you order. We cannot exchange for a different size once an order is placed.

Faulty, damaged, or incorrect items
If your order arrives faulty, damaged in transit, or is not what you ordered, email us within 14 days of delivery at spookclospprt@gmail.com with your order number and photos of the issue. We will arrange a replacement or refund at no cost to you where the claim is valid.

Lost or undelivered orders
If tracking shows your order as delivered but you have not received it, contact us within 7 days and we will open an investigation with the carrier. We are not responsible for orders sent to an incorrect address supplied at checkout.

Once your order is with the carrier, transit risk sits with the carrier. We will help open a carrier claim where we can and work toward a fair outcome case by case.

Contact
Questions about a refund or return? Email spookclospprt@gmail.com with your order number. We respond within 2–3 business days.

Thank you for shopping with Spook Clothing.